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Indian Railways Launches Mobile App Clean My Coach

Now you can literally ask the govt to clean up after you! In line with the Swacch Bharat mission, the railways launched mobile app called Clean My Coach for all long-distance trains in which you can ask for your coach or toilet to be cleaned by putting a request on the app. A senior railway official told a daily: "Central Railway has developed a good mobile app 'Clean My Coach'. All zonal railways should adopt and adapt it.”

All passengers have to do is put in their mobile number and formally lodge a request. The service will be carried out while the train is running by the on-board housekeeping service. A website called cleanmycoach.com has also been set up.

According to the website, here’s how you can ask the govt to clean up: “Passengers may demand cleaning staff by entering PNR in the form given above. Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space >< 10-digit PNR number>. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.”

The website counter claims a total of 18,777 requests have already been served since the service was launched.
On board housekeeping service (OBHS) is provided to facilitate cleaning of coaches during run of train itself. The OBHS includes scheduled cleaning of coaches twice in a day and unscheduled cleaning at any time on demand of passenger.
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